by Mihnea Nechifor | Aug 7, 2026 | Apps, News, Shopify
Executive Summary Customer support in European e-commerce is undergoing a massive shift. Across the industry, support teams are no longer acting as reactive cost centers that merely answer “Where is my order?” (WISMO) tickets. When set up correctly,...
by Maria Zaharia | Feb 23, 2026 | News
TL;DR (The “No-Fluff” Summary) Who: Stefan Chiriacescu, Founder & CEO of eCommerce Today. Where: VSFA+ Expert Sessions, Online. When: February 5, 2026. The Big Idea: Stop treating email as a newsletter tool and start building it as an automated sales...
by Stefan Chiriacescu | Jan 28, 2026 | Email Marketing
In the e-commerce landscape of 2026, relying solely on acquisition to drive growth is no longer sustainable. For years, brands could pour budgets into social platforms and rely on the volume of new customers to sustain revenue. But today, the math has changed. With...
by Stefan Chiriacescu | Jul 11, 2024 | Apps, Shopify
Introduction In the fast-evolving world of e-commerce, where customer expectations are at an all-time high, efficient and responsive customer support can make or break a business. If customers’ questions are answered quickly, their concerns addressed, and ultimately,...
by Stefan Chiriacescu | Feb 27, 2020 | Brick-n-Mortar Resources, Email Marketing Tutorials
Using email marketing automation is a reliable way to grow your online business, but it is also a tremendous tool to grow your physical retail store’s foot traffic. Selling online requires significant capital investment to bring traffic to your website. Traffic...
