Questions we get on the first call
Anything else, ask on the call. Twenty minutes usually covers it, and you leave with a plan whether you hire us or not.
What does eCommerce Today do?
eCommerce Today is a full-service Shopify agency. One team of 30+ in-house eCommerce specialists builds and migrates Shopify stores, runs email and SMS automation, optimizes stores with AI, and grows traffic through paid media, SEO and GEO. Clients work with us on a monthly retainer.
Are we too small or too big to work with you?
We work with small and mid-sized Shopify brands, growth-stage companies and larger enterprises. Retainers start from 20 hours a month and scale to 40 and 80+ hours.
Do you outsource any of the work?
No. Every developer, designer, strategist and marketer is a full-time member of our team. Nothing is passed to freelancers or white-label partners, which is unusual for an agency.
How do you use AI?
For specific jobs: drafting product copy and email variants, producing creative and running monthly store analysis. A specialist checks every output before it reaches your customers. Client results come from the whole work (strategy, setup, creative and testing), not from AI alone.
Will you replace our internal team?
No. We act as a fractional ecommerce department that extends your team, filling the gaps in strategy, development, CRO or email marketing.
Is eCommerce Today just an email marketing agency?
No, we are a full-service agency. We are a Klaviyo Master Platinum Partner, and we also handle Shopify development, SEO, PPC and store management.
What is the Managed Services retainer?
A monthly retainer of 20, 40 or 80+ hours that gives you our whole team (developers, designers, strategists and marketers) through one Account Manager.
Do you work with other platforms besides Shopify?
We are a Shopify-first agency. We have worked with Magento and WooCommerce, mostly to migrate stores off them, but we specialize in Shopify and Shopify Plus.
How do you handle communication?
Every client has a dedicated Account Manager. We use Slack for daily communication and project management tools to keep the work transparent.
Are you proactive or reactive?
Both. We are proactive when you need direction and strategy, and reactive when you need fast execution on specific tasks.
Do you offer performance-based pricing?
For specific email marketing and growth services, yes: we can discuss models that tie our fees to your revenue growth. PPC fees already scale with performance.
Where is your team located?
Our team is based in Romania, in the EU, and works 6 AM to 4 PM GMT. We serve brands in 20+ countries, across the US and Canada, the UK, Europe, the Middle East, Australia and Asia.
Can you help with marketplace management?
Yes. We manage Amazon, eBay, Etsy and Walmart as part of our full-service approach to ecommerce growth.
How do I get started?
Book a call or request an audit from our contact page. We reply within 1 business day, find your growth bottlenecks and propose a plan.