Shopify Plus Partner │ Klaviyo Master Platinum Partner │ Full-Service eCommerce Agency

The client

A gourmet food brand from Georgia, USA

Infusion Blends makes flavor-infused gourmet butters and premium extra virgin olive oils. The butters are all-natural dairy butters blended with herbs, spices and real fruit: savory flavors like Smokey Garlic, Cajun Delight and Amazing Rosemary, alongside sweeter ones such as Perfectly Peachy and Oh My Blueberry.

The challenge

A new domain is a fast track to the spam folder

Sending a large campaign straight from new infrastructure is the fastest way to get filtered. Gmail and Outlook read a sudden burst of volume from an unknown sender as bot-like activity. The likely outcome is bulk-folder placement or blacklisting, plus a bounce and spam profile that is slow and expensive to fix.

The goal was to keep bounce and spam rates stable while increasing volume gradually, so inbox providers would recognize the sender as legitimate before the full list was ever reached.

The approach

The warm-up plan

  1. Clean the list first. We ran the full subscriber database through a bulk verification tool and suppressed failed and undeliverable profiles, so the ramp only touched addresses likely to accept mail.
  2. Build and present the plan. We segmented verified subscribers by inbox provider (Gmail, Yahoo, Outlook, Apple Mail and others), then mapped a nine-day schedule that increased volume gradually and spread each day’s sends evenly across providers. The plan was reviewed and aligned with the client.
  3. Create the campaign. We designed an on-brand promotional email based on the offers already live on the brand’s website and secured client approval before launch.
  4. Segment for the ramp. We built nine dedicated Klaviyo segments, one for each day of the schedule, so every send matched the plan exactly.
  5. Monitor daily. We tracked delivery, bounce, spam and unsubscribe rates every day of the ramp, watching for any signal to slow down.

The results

Volume scaled 133x while deliverability held

Daily send volume grew to 133x the Day 1 level over nine days, with no loss of deliverability. Delivery stayed between 95% and 100% every day, and spam complaints never rose above 0.2%.

Bounce rate by day

The only brief instability came on Day 2, when bounces peaked at 4.8%. List verification and gradual scaling brought the rate back down to around 1% as volume grew, with a low of 0.5% on Day 8.

The creative

One approved template, built from the brand’s own offers

The ramp ran on a single promotional email built from the promotions already live on the Infusion Blends website: a free shipping offer, a discount on individual bottles and the gourmet gift set.

The template used the brand’s existing look (serif wordmark, gold accents and product photography), so the warm-up ran on real, on-brand creative rather than a test send.

In closing

What the ramp built

The campaign also generated early sales, but revenue was not the point of the exercise. The main result is the sending reputation the domain now holds. From Day 4 onward, delivery stayed above 98%, while spam complaints and unsubscribes remained low and stable.

This matters because deliverability compounds. Inbox providers score a domain on its sending history, so every clean day of the ramp raised the ceiling for the next one. A domain blasted on Day 1 would most likely have been throttled or blacklisted. The gradual schedule instead gave Gmail, Outlook and the other providers a steady, predictable pattern to read positively. The list is cleaner too, since undeliverable profiles were suppressed before the first send went out.

With the domain warmed up and the list verified, Infusion Blends can move from one-off sends to a regular campaign cadence (promotions, product launches and automated flows) with predictable inbox placement and without undoing the reputation it just built.

What is email domain warm-up?

P

Email domain warm-up is the process of gradually increasing send volume from a new sending domain so inbox providers like Gmail and Outlook learn to recognize it as a legitimate sender. Sending a large campaign from a new domain all at once can look like bot activity, which often leads to spam folder placement or blacklisting.

How did eCommerce Today warm up the Infusion Blends sending domain?

P

eCommerce Today ran a nine-day warm-up plan in Klaviyo for Infusion Blends. The team verified the full subscriber list, segmented subscribers by inbox provider (Gmail, Yahoo, Outlook, Apple Mail and others), built nine dedicated Klaviyo segments (one per day) and monitored delivery, bounce, spam and unsubscribe rates every day of the ramp.

How long did the Infusion Blends domain warm-up take?

P

The Infusion Blends warm-up took nine days. Over that period, daily send volume grew to 133 times the Day 1 level.

What deliverability results did Infusion Blends achieve during the warm-up?

P

Delivery stayed between 95% and 100% on every day of the nine-day ramp, and spam complaints never rose above 0.2%. From Day 4 onward, delivery stayed above 98%.

What happened to the bounce rate during the warm-up?

P

The bounce rate peaked at 4.8% on Day 2, the only brief instability in the ramp. List verification and gradual scaling brought it back to around 1% as volume grew, with a low of 0.5% on Day 8.

Why clean the email list before a domain warm-up?

P

Cleaning the list first means the warm-up only reaches addresses likely to accept mail. For Infusion Blends, eCommerce Today ran the full subscriber database through a bulk verification tool and suppressed failed and undeliverable profiles before the first send.

What email was sent during the Infusion Blends warm-up?

P

The warm-up used a single on-brand promotional email built from offers already live on the Infusion Blends website: a free shipping offer, a discount on individual bottles and the gourmet gift set. The template used the brand’s existing look, so the ramp ran on real creative rather than a test send.

Was the goal of the warm-up to generate revenue?

P

No. The campaign generated early sales, but the main goal was building sending reputation for the new domain. With the domain warmed up and the list verified, Infusion Blends can move to a regular campaign cadence, including promotions, product launches and automated flows, with predictable inbox placement.