1. Introduction
In the fast-paced world of e-commerce, seamless transactions, and effective customer support are essential elements of a successful online store. Customers expect fast and personalized answers to their questions, and any delay or miscommunication can lead to lost sales and brand loyalty. Therefore, investing in a solid network is essential for businesses looking to succeed in the competitive Shopify marketplace.
In this blog post, we’ll explore the benefits of integrating Aircall with Shopify, providing a step-by-step guide to setting up this powerful tool. Whether you want to service your customers or improve the productivity of your team, this article will give you valuable insights and practical tips for your Shopify store It will help you get the most out of Aircall.
2. What is AirCall?
AirCall is a cloud-based call center solution designed to simplify communication for businesses of all sizes. Providing a comprehensive platform that integrates voice calls, SMS, and other communication channels, enabling companies to more efficiently and effectively manage their customer interactions Aircall is especially useful for eCommerce businesses like Shopify stores, with customer support sales timely and effectively and customer satisfaction can be greatly affected.
Top features:
- Call management: Features such as call queuing, delivery, and personalization ensure efficient customer service.
- CRM Integration: Integrates seamlessly with CRMs like Shopify, Salesforce, and HubSpot, providing easy access to customer data and call history.
- Collaborative teams: Supports team organization by sharing inboxes, real-time call logs, and content.
- Analytics and Reporting: Provides detailed insights into call metrics, helping to optimize operations and improve customer service.
- Global scalability: Enables businesses to use toll-free local numbers in multiple countries, facilitating international customer support.
3. Why Use AirCall on Shopify?
Top Benefits:
- Improved communication between customers: Aircall enhances communication with customers, providing a seamless and professional call experience. Its features like call routing, IVR menus, and voicemail ensure that customers get the right channel or get quick answers, leading to greater satisfaction
- Enhanced Support Efficiency: Using Aircall, Shopify store owners can simplify their support process. Integration with CRM systems provides quick access to customer data, enabling support staff to provide personalized support. Features such as call queuing and automatic delivery help manage high call volumes, leading to better query handling.
- Better Call Tracking: AirCall’s analytics and reporting tools provide valuable insights into call metrics, such as call duration, frequency, and customer response. This data helps store owners monitor performance, spot trends, and make informed decisions to improve customer support and sales strategies.
Many Shopify store owners have successfully integrated Aircall to boost their customer support operations. For instance, here’s a short excerpt from the case study of Alternative Airlines:
“We started using Aircall in January 2020, just before the pandemic hit. The timing was perfect, as it allowed us to efficiently manage customer service during the crisis. Aircall’s features enabled us to handle an increased volume of calls without disruption, significantly improving our response times and customer satisfaction.”
For more details, you can visit the full case study.
4. Setting Up AirCall on Shopify
Step-by-Step Guide:
- Install the Aircall App: Go to the Shopify App Store, search for the Aircall app, and install it.
2. Create and Configure Your Aircall Account: Once the Aircall app is installed, you’ll need to create an AirCall account or log in if you already have one. Follow the setup prompts to configure your account settings, including team members, phone numbers, and basic call settings.
To create or port a number, click on the Numbers menu item, and then click on the green button on the left corner of the screen and follow the prompted instructions.
To add users, click on the Users menu item. The green button lets you create one or multiple users, set their availability to receive calls, and add them roles.
After you add the users, click on Teams, Create Team, and start distributing your users to the desired teams.
In the Call Settings tab, you can add Tags, Special Dates, and Blocked Numbers.
3. Integrate Aircall with Shopify and CRM: Connect Aircall to your Shopify store and CRM systems by following the integration instructions provided within the Aircall dashboard.
4. Customize Call Settings and Smartflows: Adjust settings such as call routing, IVR menus, and business hours to match your business needs. Set up call workflows and automate tasks to streamline your operations.
To create a Smartflow, click on the existing phone number in the Numbers menu and you will be redirected automatically to create or edit a workflow. Simply follow our step-by-step instructions:
Step 1: Implement an IVR – Because customers can call all over the world and want to speak to an agent in their native language, we recommend as a first step adding an IVR (Interactive Voice Response) widget that allows you to select a number on the keypad associated with the desired language. You can see we’ve set up different branches for English, Spanish, German, and French.
Step 2: Configure Audio Messages – you can choose a text-to-speech message, upload an audio message, or record a message directly in the Aircall app.
Step 3: Working Hours – You can set the call distribution based on the days and hours of your working team’s schedule.
Step 4: Teams – Add users and teams into our flows to manage high call volume. You can set the call will ring to each team member.
Step 5: Copy Paste – You can easily save time while configuring your Smartflow by copying and pasting the existing flow into a different branch of the flow
Step 6: Set a Voicemail – If a customer hasn’t been in touch with an agent, we want to give them the option to leave a voicemail. At the very end of our calls, we use a voicemail widget to let customers know we’ll be back for them within 24 hours.
Step 7: Publish your call flow.
5. Customization Tips
1. Align Automation Flows with Business Goals
When you set up your automation flows, it’s important to consider your business goals. Whether it’s improving customer satisfaction, increasing sales, or reducing response times, ensure that your automation flows are designed to support these objectives.
2. Test and Iterate
Automation flows are not a set-it-and-forget-it solution. Regularly test your flows to ensure they’re working as expected and make adjustments as needed. Always find ways to improve, and increase customer satisfaction.
3. Leverage Customer Data
The more you know about your customers, the better you can tailor your automation flows. Use customer data from your Shopify store and CRM to create more personalized and effective automation sequences.
4. Keep It Simple
While it can be tempting to create complex automation flows, simplicity often works best. Start with basic flows that address your most common customer service scenarios and gradually build out more advanced automation as needed.
6. Integrations & API
Integrating AirCall with existing tools and platforms, such as CRM systems, helpdesk software, and eCommerce solutions like Shopify, unlocks a unified business model that dramatically enhances your customer service operations This integration ensures data an easily scalable across applications and can also maintain connectivity.
By taking advantage of AirCall delivery integration, you can streamline the process, reduce manual errors, deliver more personalized and efficient service, and finally, increase customer satisfaction and operational efficiency
The integrations library includes ActiveCampaign, Ada, Adepsi, Aircall Surveys, Alloy, Alloy secrets manager [dev], Alloy secrets manager [prod], Appy Pie Connect, Attention, AutoReach, Avoma, bao, BigID.me, Birdie, Bloobirds, Bullhorn V3, Callingly, Cirrus CRM, ClicData, Complily, Conversive, Convin.ai, Crisp, Crono, Dataddo, DataGrail, Daton, Desku, Diduenjoy, Diio, Easiware, eDesk, Ender Turing, Enthu.ai, Escala, Evaluagent, Evaluagent [AUS], ExecVision, Factorial, FairwAI, Fireberry, Fireflies, FLG, Flip, Freshdesk V2, Front V2, Gaston, Geckoboard, Glances, Gorgias, Grain, HappyFox BI, Help Scout V2, HeyMarket, Hiver, HubSpot, HubSpot Operations Hub, Integrately, Intelligent Services, Intercom, Intercom Aircall NOW, Invelo, Jiminny, Jiminny EU, Jobadder, Karlia, Klaus, Klaviyo, Konnect Insights, LeadsBridge, Leexi, Lemlist, Lya Protect, MaestroQA, Make, Meet Record, Message Media, Microsoft Dynamics, Microsoft Teams, MiFID Recorder GmbH, Mindtickle, Missive, MobiCRM, Modjo, monday.com, Monkedo, MotorDesk, Nicereply, Noota, Novacy, OnePageCRM, Onepilot, OneUp Sales, Onpipeline, OTYS, Outreach V3, Overloop, Paytia, Pepper Cloud, Pipedream, Pipedrive, Piper, Plecto, Portable.io, PostCall, Praiz, Process Shepherd, QuickMail, Rafiki, Recruit Wizard, Recruitly, reecall, Refract.ai, REISift, Replyco, Revenue Grid, Richpanel, Rippling, Rollout, Sakari, Salesforce Sales Engagement, Salesforce V3, Salesloft V3, Salesmsg, Segment V2, Shopify, Slack V2, SMS Magic APAC, SMS Magic EU, SMS Magic US, Speakylink, Surfboard, Surfe, Test Dev app, Textline, Tool4staffing, Toucan Toco, Tray.io, Typeform, Voxpay, Voyc, Weather, Webhook, Whaly, Workspace Automation, YoroFlow, Zapier V3, Zeliq, Zendesk Sell V2, Zendesk V3, Zoho CRM V2 + API Keys.
7. How Our Agency Can Help
Our company not only does e-commerce but can also develop and optimize Aircall automation flows and customer support systems. We understand the unique challenges Shopify store owners face and excel at implementing solutions that increase performance and customer satisfaction.
When you work with our agency, you get a comprehensive range of services designed to improve your Shopify store communications and support systems:
- Restructuring and Integration
We manage all Aircall system settings for your Shopify store, ensuring a seamless integration that optimizes operations from day one. Our goal is to make sure your Aircall system is fully functional and meets your specific needs.
- Better call handling
We prepare your call management systems and workflows in Aircall, creating customized call queues, routing methods, and customer data capture points to suit your business needs this ensures every call is properly managed and it works well This looks awesome.
- Detailed rules for automation
We develop and implement sophisticated automation codes to streamline your support processes. This includes call routing automation based on customer data, call tracking, and call segmentation based on customer value or query type.
- Perform monitoring
Our team continuously monitors the performance of your AirCall setup, providing regular reports and insights to ensure that your system is functioning optimally.
- Flow Optimization
Based on performance data and customer feedback, we refine and optimize your Aircall automation flows to ensure they remain efficient and effective
Customized solutions for your business
No two projects are the same, which is why we want our automation flow to meet your specific needs and goals. Whether you want to create personalized customer interactions, resolve issues faster, or implement any other communication strategy, our team works closely with you to bring your vision to life.
We provide ongoing support and maintenance to ensure your automation flows are running smoothly. Whether you need help troubleshooting, increasing productivity, or scaling your operations, we’re here to help you every step of the way.
8. Top FAQs
Q1: How does Aircall integrate with my Shopify store?
A1: Aircall integrates directly through its app, syncing customer data with your Shopify dashboard.
Q2: Can I route calls to specific departments or team members?
A2: Yes, Aircall automates call routing based on queries or departments, ensuring customers are connected with the right team members.
Q3: Does Aircall support multiple communication channels?
A3: Definitely. Aircall integrates phone, email, and live chat into a single platform, streamlining customer communications across all channels.
Q4: Can I automate follow-up actions after a call?
A4: Yes, Aircall allows automated follow-up actions like sending emails, updating CRM records, and assigning tasks to ensure timely customer communication.
Q5: Can the features of Aircall be customized to my business needs?
A5: Absolutely. Aircall is highly customizable, allowing you to view call handling, automation rules, and data capture to fit your specific business needs.
9. Conclusion
We explored the powerful capabilities of Aircall and how it can integrate with your Shopify store to improve customer interaction and support. From setting up and optimizing your Aircall system to implementing advanced automation flows and integrations, Aiecall offers complete solutions to streamline your customer service operations and increase overall efficiency.
Now that you’ve learned how Aircall can change the interactive design of your Shopify store, it’s time to take the next step. If you’re ready to improve your customer support and improve the efficiency of your business, don’t hesitate to get in touch. Contact us today to get started with Aircall and unlock the full potential of your Shopify store!